Courtney Thompson and Meagan Richardson are living out their childhood dream. The women, both 34, are first-cousins, and as children, they always wanted their own store. In fact, they once operated a pretend store out of their grandmother’s home.
Now, their store is no longer make-believe – it’s reality, and the store bears the name of their great-grandmother, Nellie Mae, to honor her memory.
It all started in 2010, when Courtney and Meagan first began selling and flipping furniture in a 10-by-10 booth. Four months into their venture, their current retail space on Main Street in downtown Tuscumbia became available for rent. “We couldn’t afford it,” said Courtney, “but we just decided to take a leap, and we did.”
In 2011, they officially opened the Nellie Mae Boutique storefront. While they still sold furniture and picture frames, they quickly realized apparel was not only their biggest seller, it would also be their pathway to growth.
Fast forward to 2018, and Nellie Mae has more than 10,000 customers a month, in store and online. The store carries the latest fashion trends in women’s clothing, accessories and shoes. They also design, create and sell their own wholesale T-shirt line; the shirts are in more than 1,000 stores throughout the country, making up as much as 50 percent of their sales.
Their downtown Tuscumbia location has become what the city’s Mayor Kerry Underwood calls, “the flagship to the retail industry here in our downtown.” In a 2017 recommendation letter for Courtney and Meagan’s Alabama Retailer of the Year nomination and subsequent Customers’ Choice Award win, Mayor Underwood described the two women and their team as “creative people who adapt easily to change. The changes they make, they make before the crowd does,” he added.
It’s a sentiment in which both Courtney and Meagan agree. “We aren’t afraid of change,” they said.
Their unprecedented growth spurs largely from their keen eye for style and design as well as a forward-thinking savviness with social media when it comes to selling and connecting with both returning and potential customers.
They also attribute Nellie Mae’s success to their staff. “Our employees are our greatest strength and through a collective drive, we have grown at an astronomical pace,” they said, adding in each of the past four years, the store’s sales have grown more than 100 percent.
With more than 135,000 Facebook fans and 38,000 Instagram followers, they style, photograph and ship every item themselves. In addition, a 10,000-square-foot warehouse helps them manage their enormous volume of product which is purchased from customers all over the United States, some even internationally.
Nellie Mae succeeds at selling on social media and online, but their connection to their local customers and community is what drives them.
“We love Tuscumbia, and we love downtown,” said Courtney. “The charm of the city is part of our story. When we first opened, there were not many stores downtown, except for Fiddledee D across the street, where we started out in our booth. We’ve seen a lot of growth over the last six or seven years, and it has been really wonderful to see and be a part of it,” added Courtney.
Those local customers are what makes the holidays especially meaningful for them.
The Most Wonderful Time of the Year
Right now, Courtney and Meagan are in the midst of their eighth Christmas-selling season and their favorite time of the year. While their holiday-themed merchandise started selling before Halloween, preparations started long before that.
“We’ve become accustomed to buying sweaters in July,” Meagan said, laughing.
Aside from new winter clothing lines, the two plan several special events, sales and giveaways to coincide with their busiest shopping days, Black Friday and the weekend before Christmas.
“On Black Friday, we’ll have hundreds of people lined up outside the store before we open. One time, we saw people camped out as early as 12:50 a.m.,” said Courtney.
Last year, they gave away free T-shirts to the first 100 people through the doors as well as the chance to win a flat screen TV and an Apple watch. They’re planning a similar event this year, but the two agree, they have no plans to open on Thanksgiving Day. They want to enjoy the holiday with their families and allow their employees to do the same.
“This time of year, there’s something special about seeing mothers and daughters spending the day together, laughing and smiling, and just enjoying being together. What’s also great about shopping in a store is that you can fill up your arms with clothes, touch and feel the fabrics, and try things on together – it’s just fun,” said Meagan.
The two are expecting another record-setting season.
“We have put together some fun ads to drive traffic to the store and to our website. Our Christmas T-shirt sales have been huge, so we expect that to continue right up until Christmas Day or the days before,” said Courtney.
“We also sell a ton of gift cards,” said Meagan. “We’ll have lots of men coming in on Christmas Eve, and that’s usually what they’ll get. So, everyone is ready to come shop after Christmas too, especially since we’ll have a lot of sales.”
Courtney and Meagan are enjoying the now, but they already have new ideas on the horizon. Both are wives and moms to young children, so they are thankful for the chance to work with each other and hard-working, spirited and talented team of employees.
“We launch our spring line right after Christmas, so there’s no slowing down anytime soon,” added Meagan.
Number of Employees 27
Our grandparents. We watched them build two businesses from the ground up and this has always inspired us to keep going.
Launching our wholesale brand
When Facebook started making changes back in 2013, and we were forced to start spending more and more on Facebook ads to drive traffic to our website. This was a real eye opener. You can never put your eggs in one basket when it comes to advertising. We have since launched our app, which is a lot more security and a better way to reach our customers! We still use Facebook ads, but we do not solely rely on them. We focus more on driving customers to our app and our email list.
If something isn’t working, move on quickly to something else, until you find what does work. Pay close attention to your numbers and what drives sales on a day-to-day basis. Look at the bigger picture and decide what you want your business to be in five years!