Melissa joined the Alabama Retail Association in 1995 as a secretary. In 1997, she became a customer service representative for Alabama Retail Comp and also handled accounts receivable and payroll audits.
In 1998, Melissa became the Underwriting Manager for Alabama Retail Comp and continues to serve in that capacity. Her duties include reviewing accounts submitted by ARC’s network of independent insurance agencies to determine eligibility for the workers’ compensation program and underwriting existing accounts for continued eligibility. Melissa issues quotes and binders for workers’ compensation coverage and oversees the processing of new accounts.
Melissa earned the Certified Insurance Service Representative (CISR) designation in 2005.