ARC Staff

Brett Johnson

Brett Johnson

Business Solutions Manager

Brett manages and trains others on the membership, billing, claims and policy functions of the Alabama Retail Comp database. He also administers Alabama Retail Comp’s self-service web portal. He is the information technology coordinator for both the association and the…

Santessa Willett, ARM, CISR

Santessa Willett, ARM, CISR

Business Process Manager

Santessa “Tessa” Willett began working full time as an Alabama Retail Comp claims clerk in June 2006 after working part time with the organization for several months. In 2008, she began working as a medical claims analyst and as support…

Mendy Rohan

Mendy Rohan

Customer Service Manager

Mendy joined the Alabama Retail Comp staff in August of 1997. She is the Customer Services Manager in the Premium Administration Department. She handles any coverage changes to the participant’s policy once they have joined the Fund. Mendy came to…

Toni Hill

Toni Hill

Premium Administrator

Toni Hill joined Alabama Retail Association in 1992 as the association bookkeeper. One year later, she was promoted to premium administrator for Alabama Retail Comp. Her duties include premium invoicing, payroll revisions, annual audits, management of premium collections and policy…

Gillian Kindred, CISR

Gillian Kindred, CISR

Underwriting

Gillian joined the Alabama Retail Association in 2000 as receptionist. She was promoted to member services representative in 2001 and joined Alabama Retail Comp in April of 2005 as an Underwriting Assistant. Gillian graduated from Troy University-Montgomery in 2005 with…

Melissa Lamar, CISR

Melissa Lamar, CISR

Underwriting Manager

Melissa joined the Alabama Retail Association in 1995 as a secretary. In 1997, she became a customer service representative for Alabama Retail Comp and also handled accounts receivable and payroll audits. In 1998, Melissa became the Underwriting Manager for Alabama…

Boyd Edwards

Boyd Edwards

Marketing and Agency Relations

Boyd joined Alabama Retail Comp as marketing and agency relations director in June 2006. His ARC duties include recruitment of new members for the Alabama Retail Association by promoting its workers’ compensation program through its network of independent agents. He…

Mandi Cooley, MBA/CPA/CGMA

Mandi Cooley, MBA/CPA/CGMA

Chief Financial Officer

Mandi is responsible for coordinating, planning and reporting the financial activities of the Alabama Retail Association and Alabama Retail Comp. She also serves as human resources director for both organizations. She joined the staff in August 2011. Mandi came to…

Rick Brown, CAE

Rick Brown, CAE

President, Alabama Retail Association; Fund Administrator, Alabama Retail Comp

Rick joined the Alabama Retail Association in 1989 with a background that included sales and banking. He served 16 years as Alabama Retail’s vice president. In 2005, the board of directors chose Rick to serve as president of the association….

Mark Young, CIC

Mark Young, CIC

Fund Manager

Mark became Fund Manager for Alabama Retail Comp in November of 2005. He previously served as Director of Business Development for ARC. Mark joined Alabama Retail Comp in January of 1998 with a background that included sales and marketing. That…